Shipping policy

SHIPPING POLICIES FOR SPAIN AND THE EUROPEAN UNION

Scope of Application: These shipping policies apply to all purchases made in our online store of sustainable design leather goods destined for Spain and the countries of the European Union.

Shipping Times: The shipping time for Spain will be between 2 and 5 business days from the confirmation of the order payment. For the countries of the European Union, the shipping time will be between 3 and 7 business days.

Shipping Costs: Shipping costs will be automatically calculated based on the destination and the weight of the package. This cost will be displayed to the user before finalizing the purchase and will be included in the total price of the order.

Shipping Procedure: All products will be shipped through a reliable courier service. The user will receive an email with the tracking number of the package to track the shipment at all times.

Delivery: The delivery will be made to the address indicated by the user at the time of purchase. In case of absence at the address at the time of delivery, a notice will be left, and a second delivery attempt will be made.

Returns: In case of receiving a defective product or one that does not match its description, the user may request the return of the product within a maximum period of 14 calendar days from its receipt. To request a return, contact us through the email address indicated on the website.

Exchanges: The user may request the exchange of a product for another within a maximum period of 14 calendar days from its receipt. To request an exchange, contact us through the email address indicated on the website.

Thank you for trusting our online store of sustainable design leather goods.